• Principled.

    Liberty Mutual Insurance Group’s six operating principles are the foundation for everything that we do. In this 2014 Annual Review, we share stories of how Our Principles unite and guide us as we aspire to become a top-three global property and casualty company.

  • Principled.

    Liberty Mutual Insurance Group’s six operating principles are the foundation for everything that we do. In this 2014 Annual Review, we share stories of how Our Principles unite and guide us as we aspire to become a top-three global property and casualty company.

  • Principled.

    Liberty Mutual Insurance Group’s six operating principles are the foundation for everything that we do. In this 2014 Annual Review, we share stories of how Our Principles unite and guide us as we aspire to become a top-three global property and casualty company.

  • Principled.

    Liberty Mutual Insurance Group’s six operating principles are the foundation for everything that we do. In this 2014 Annual Review, we share stories of how Our Principles unite and guide us as we aspire to become a top-three global property and casualty company.

  • Principled.

    Liberty Mutual Insurance Group’s six operating principles are the foundation for everything that we do. In this 2014 Annual Review, we share stories of how Our Principles unite and guide us as we aspire to become a top-three global property and casualty company.

Integrity, Dignity + Respect

Our Principles: We behave with integrity. We treat people with dignity and respect.

A Message from Our Chairman, President and CEO

2014 was a very good year for Liberty Mutual Insurance Group. We achieved strong financial results; improved underwriting profitability; increased our net income by five percent to $1.83 billion; grew net written premium selectively by three percent, to $36.3 billion; and decreased our combined ratio more than two points, to 97.5 percent.

We strengthened our balance sheet through capital-related transactions and disciplined operational execution, and, consequently, Standard & Poor’s upgraded our rating from “A-” to “A.” In addition, we advanced our ranking in the Fortune 100 by five positions, to 76.

Read full message from CEO David Long

Customer Focused

Our Principle: We deliver an exceptional customer experience.

By incorporating the voice of the customer into every business decision, Personal Insurance and Commercial Insurance consistently meet and exceed customer expectations.

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A Customer-Centric Culture

Personal Insurance has had great success with profitably growing — currently at a pace that’s more than twice the industry — and gaining market share, in large part because of its deep commitment to anticipating and meeting customer needs. By consistently putting the customer experience at the core of everything it does, the business unit is building a strong foundation and market leadership position for the years ahead.

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Delivering the Best Possible Experience

Helping customers is a two-way street for Commercial Insurance, which interacts with its customers by soliciting their feedback and then acting on what they say. Whether through technology, forums or employee training, incorporating the voice of its customers is key to delivering the best possible experience.

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Innovation

Our Principle: We continuously improve and innovate.

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Innovation Across the Globe

Innovative product development is critical to Global Specialty’s success in a highly competitive global market. To that end, Global Specialty is breaking new ground in the agriculture industry by developing market-leading reinsurance products for farmers and through its involvement in the African Risk Capacity, a consortium of insurance carriers that uses early-warning drought models to predict food insecurity response costs.

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Talent

Our Principle: We attract, develop and engage talent.

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Promises and People

At Liberty Mutual Insurance Group, we are in the business of promises — to protect people and the things they build, own and cherish. It is our people who fuel those promises. To deliver on our culture of continuous improvement and steadfast integrity, we foster an environment of support, empowerment and collaboration that enables our employees to succeed both inside and outside of work.

Excellence

Our Principle: We execute thoroughly and seek excellence.

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Everyday Excellence

Over 15 years, Liberty International has grown from a collection of small local companies into a $6 billion, multinational organization with operations in 18 countries. Its success in this short time has come, in part, from local ownership and knowledge — teams that track the nuances of their markets and move quickly to bring about change. By seeking excellence in its strategy and everyday activities, Liberty International will achieve continued growth in an increasingly competitive global marketplace.

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